LOWEST INTERNET RATE GUARANTEE SUPPORT DESK

You must have a valid confirmation number before filling out our Lowest Internet Rate Guarantee Form or calling to file a claim.

Online process:

Click here to file a claim or send an email to lowrateguarantee@ihg.com

Alternatively:

You may also choose to contact the IHG Lowest Internet Rate Guarantee Support Desk directly.

From U.S. and Canada

An English speaking agent can be reached at:

  • 1 800 447 2981 (Toll Free)
  • +1 801 401 5206 (Not Toll Free)

Hours of operation: US Eastern Daylight Time: 9 am and 9 pm

From Europe, Middle East and Africa

An English speaking agent can be reached at:

  • +44 870 400 9115 (Not Toll Free)

Hours of operation: UK (GMT) Time: 2 pm and 2 am

From Asia

An English speaking agent can be reached at:

  • +632 857 8765 (Not Toll Free)

Hours of operation: Hong Kong Time: 9 pm and 9 am

Or:

  • A Japanese speaking agent can be reached at: +81 3 3552 4180
  • A Korean speaking agent can be reached at: +81 3 3553 5570
  • A Mandarin or Cantonese speaking agent can be reached at: +86 20 3419 8288
  • An English speaking agent can be reached at: +61 2 9935 8371

Hours of operation: Hong Kong Time: 9 am and 5 pm

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