Book With Us Advantage Support Desk

You must have a valid InterContinental Hotels or any IHG confirmation number before filing a claim online or calling to file a claim.

Online process:

File a Best Price Guarantee claim form online or send an email to bestpriceguarantee@ihg.com.

Alternatively:

You may also choose to contact the IHG Best Price Guarantee Support Desk directly during the hours of operation listed below.

From U.S. and Canada

An English speaking agent can be reached at:

  • 1 800 447 2981 (Toll Free)
  • +1 801 401 5206 (Not Toll Free)

Available 24 hours a day.

From Europe, Middle East and Africa

An English speaking agent can be reached at:

  • +44 871 942 9115

Available 24 hours a day.

From Asia Pacific including Australia, New Zealand & South Pacific

An English speaking agent can be reached at:

  • +632 857 8765 (Not Toll Free)
  • Available 24 hours a day.
  • A Japanese speaking agent can be reached at: +81 3 3552 4180
  • A Korean speaking agent can be reached at: +81 3 3553 5570
  • A Mandarin or Cantonese speaking agent can be reached at: +86 20 3419 8288

Hours of operation: Hong Kong Time: 9 am and 5 pm

Contact Us Online

Submit Best Price Guarantee claims and questions using the Best Price Guarantee online form.