Best Price Guarantee

The Best Price Guarantee is our promise that the best hotel room prices for any InterContinental Hotels Group (IHG) property can be found directly on our Web sites. If you find a lower price on a competing Web site for the same hotel, type of accommodations and rate restrictions on the same date(s), we’ll not only match that lower price, we’ll give you your first night free. It's that simple.

If you answered Yes to all the above, you may have a valid Best Price Guarantee claim. We encourage you to review the full Terms & Conditions before filing your claim to make sure it is valid.

To use the Best Price Guarantee, you must notify us within 24 hours of making your IHG reservation by filling out the online form or calling the Best Price Guarantee Support Desk.

IHG’s portfolio consists of the most recognized and respected hotel brands in the world, including InterContinental® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, Holiday Inn® Hotels & Resorts, Holiday Inn Express® Hotels, Hotel Indigo® Hotels, Staybridge Suites® Hotels and Candlewood Suites® Hotels. With full-service Web sites in eleven languages to support worldwide operations, we feature over 4,400 hotels in nearly 100 countries and territories. A reservation must be made directly on an IHG Web site to qualify for the Best Price Guarantee, and you must have a valid reservation confirmation number.

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When you search for a room on an IHG Web site and specify “Best Available” as your price preference, you will be presented with a variety of price types (e.g. Best Flexible, Advance Purchase). These are the best hotel room prices available currently that meet your search criteria.

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A guest must book the lowest available hotel room price through the Best Available price search - for the type of accommodations sought - in order to qualify for the Best Price Guarantee.

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A competing Web site is a Web site that sells a hotel room from the IHG Family of Brands (InterContinental® Hotels & Resorts, Crowne Plaza® Hotels & Resorts, Holiday Inn® Hotels & Resorts, Holiday Inn Express® Hotels, Hotel Indigo® Hotels, Staybridge Suites® Hotels and Candlewood Suites® Hotels). It is not another hotel brand Web site. Rooms on the competing Web site must be publicly available, viewable and bookable on the Internet at the time of verification.

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Same type of accommodations includes the same hotel, the same type of room(s), same dates and length of stay, and same number of guests.

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