BOOK WITH CONFIDENCE

We value your reservations with us. Every hotel reservation booked through our web site is guaranteed to have the best rate publicly available on the Internet worldwide or we will match a lower rate. We guarantee your room or your first night is on us. We do not charge booking fees for reservations made direct with us. We take your privacy seriously and work to protect you. All personal information you provide is secure and encrypted.

A key part of ensuring you book with confidence on our web site is our Lowest Internet Rate Guarantee. Every hotel reservation booked through our web site is guaranteed to have the best rate publicly available on the Internet worldwide or we will match a lower rate under the following conditions:

If you find a rate on a competing web site that is lower than the lowest rate shown on the 'Best Available' search of our web site, we will honour that rate for the nights for which the lower rate was found, plus give you an additional 10% discount off the lower rate found upon its verification by us.

For the purpose of the Lowest Internet Rate Guarantee, a competing web site is defined as a web site that is not owned by IHG.

Rooms on the other web site must be publicly available, viewable and bookable on the Internet at the time of verification.

The lower rate found must be for the same hotel and same type of rooms, and for the same dates.

To use this Guarantee, you must advise us within 24 hours of booking your room by calling the applicable telephone number or by filling out the online Lowest Internet Rate Guarantee Form with your booking details. See Terms & Conditions and an example of how the Guarantee works.

Step 1: View the Terms & Conditions and then book a one night's stay at the lowest available rate on the 'Best Available' search for a hotel in Atlanta, GA, (USA) on our site for a rate of $200.00.

Step 2: Within 24 hours, you find a rate of $190.00 through another web site for the same hotel, same night and same room type (same number and type of bed(s).

Step 3: Contact us to claim Guarantee.

Step 4: Assuming your web site booking with us is confirmed and the lower rate is available and bookable via a competing web site, the Guest Relations team will modify your room rate to $181.00 to uphold our Lowest Internet Rate Guarantee policy! That's 10% better than the lower rate you reported.

Step 5: Stay, content in the knowledge that you have booked the best Internet rate available for your room.

Still have questions? Visit our frequently asked questions page.