FREQUENTLY ASKED QUESTIONS

Complimentary Weekend Night Certificate

How long is my complimentary weekend night certificate valid?
How can the complimentary weekend night certificate be used?
How does InterContinental Hotels & Resorts define a weekend night?
Do I have to book a specific rate when using the complimentary weekend night certificate?

Royal Ambassador Membership

How do I achieve Royal Ambassador status?

InterContinental Ambassador is a loyalty program that delivers outstanding benefits exclusively at InterContinental Hotels and Resorts properties worldwide.

You can join online at http://www.intercontinental.com/ambassador or by calling the Ambassador Service Center at +44 870 400 9099 / 1 800 462 6686. You can also join at any InterContinental Hotels & Resorts location.

InterContinental Ambassador status holders are entitled to higher levels of recognition valid only at InterContinental Hotels & Resorts. Members will receive the following benefits at InterContinental brand hotels:

▪ Upgrade to a superior room
▪ Priority waitlist reservations
▪ Late checkout until 4:00 pm
▪ Instant check-in
▪ Instant checkout
▪ Complimentary Weekend Night Certificate upon enrollment and renewal
▪ Fresh fruit and mineral water upon arrival
▪ VIP greeting and in-room welcome gift
▪ One free pay TV movie per stay (where available)
▪ Complimentary standard newspaper delivered to members' room every day
▪ Airport chauffeur service (at published rate)

The membership fee for new members is US $150. Priority Club Rewards members may also purchase membership for 24,000 points.

The standard delivery period is within two to three weeks (for US, Canada, Europe, Africa, Mexico, Central/ South America, Caribbean) or within two to four weeks (for Asia Pacific, Middle East). The membership portfolio includes: 5,000 Priority Club points voucher, Complimentary Weekend Night Certificate, Luggage tag, InterContinental Ambassador membership card.

Upon enrollment, status holders can start enjoying the outstanding and exclusive benefits immediately.

Guaranteed room upgrade is provided upon check-in.

No, Ambassador benefits apply exclusively at InterContinental Hotels & Resorts. However, Priority Club Rewards member status and benefits apply to all brands of IHG hotels.

The Complimentary Weekend Night Certificate is valid for 12 months from the date of issue.

Complimentary Weekend Night Certificate is redeemable in conjunction with a minimum two-night paid weekend stay. The certificate guarantees that the second weekend night is free regardless of the rate/room paid on the first night. The certificate must be presented upon checkin at the hotel.

Weekend is determined as Friday, Saturday and Sunday, except in the Middle East where hotels may define weekend as Thursday, Friday and Saturday.

Any rate may be booked when using the complimentary weekend night certificate with the following exceptions: In conjunction with any other promotion, Priority Club Reward Nights, Net Wholesaler/Inclusive Groups, Third Party Website/Internet and Employee rate.

Royal Ambassador status is extended by invitation only to a small percentage of InterContinental Ambassador guests, based on the number of nights they have stayed during the past year.