Customer Care > Book With Us Advantage> Support
You must have a valid Holiday Inn or any IHG confirmation number before filing a claim online or calling to file a claim.
Online process:
File a Best Price Guarantee claim form
online or send an email to bestpriceguarantee@ihg.com.
Alternatively:
You may also choose to contact the IHG Best Price Guarantee Support Desk directly during the hours of operation listed below.
An English speaking agent can be reached at:
●1-800-447-2981 (Toll Free)
●+1-801-401-5206 (Not Toll Free)
Available 24 hours a day.
An English speaking agent can be reached at:
●+44 870 400 9115 (Not Toll Free)
Available 24 hours a day.
An English speaking agent can be reached at:
●+632 857 8765 (Not Toll Free)
Available 24 hours a day.
A Japanese speaking agent can be reached at:
●+81 3 6230 4811
Hours of Operation: Japan Time 9:30 to 17:00 (except Saturdays, Sundays and Public Holidays)
A Korean speaking agent can be reached at:
●+81 3 6230 3714
Hours of Operation: Japan Time 9:30 to 17:00 (except Saturdays, Sundays and Public Holidays)
A Mandarin or Cantonese speaking agent can be reached at:
●+86 20 3419 8288
Hours of operation: Hong Kong Time: 9:00 to 18:00 (except Saturdays, Sundays and Public Holidays)