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Business Account Frequently Asked Questions
About BusinessAccount
Why Should I Apply for Business Account?
How Many Cards Can I Have?
Are there any charges?
Will I have to pay interest?
Is there a minimum spend?
BusinessAccount helps you manage your business travel expenses simply and efficiently. It costs nothing to run and it’s easy to use – you simply use it to book hotels stays, then get one monthly statement and pay one monthly direct debit.
With BusinessAccount, you’re in control:
- Easy book and pay for rooms, meetings and conferences
- No need to set up credit facilities at multiple hotels
- Manage your account securely online
- Get up-to-date statements and management reports online
- Hold a single card centrally or multiple cares with individual credit limits
- Free up time spent verifying expenses
- Use at all participating UK InterContinental Hotel Group properties
You can have as few or as many cards as you want, depending on your requirements. You may only require one centrally held card or you may want each of your business travellers to hold their own card. You can also get a one-shot card issued for one transaction with a spending limit set by the account holder.
No, BusinessAccount is absolutely free and costs nothing to run.
No, BusinessAccount is a payment card with the total balance settled monthly in full.
No, BusinessAccount is a payment card with the total balance settled monthly in full.
Using BusinessAccount
How do I activate my card?
Where can I use BusinessAccount?
How do I make a booking?
What can I pay for using BusinessAccount?
Are the bookings I make with my BusinessAccount card guaranteed?
Can I book with BusinessAccount and pay at check-out using a different card?
Can I make group bookings with BusinessAccount?
Can I book a meeting or conference with BusinessAccount?
What happens if my card is lost or stolen?
To activate your BusinessAccount card or cards, please call us on 0845 603 2513, or email us via our website businessaccount.ichotels.com or direct at businessaccount@ichotelsgroup.com.
BusinessAccount can be used at all participating UK InterContinental Hotels Group properties.
You can book as normal online, via our central reservations office, direct with the hotel, on your corporate booking took or via your usual travel agent.
BusinessAccount can be used to pay for anything in the hotel that is charged to the room and payable on check-out. This includes rooms, meeting rooms, food and drink.
Yes, provided you give us the card number at the time of the booking. If you wish to cancel your reservation, please do so before 4pm on the day of your stay. Our usual cancellation charges apply.
Yes, if you book using BusinessAccount you can pay as normal using any other card, as long as you have that card with you when you check into the hotel. If you book using any other credit card and want to pay using BusinessAccount, you’ll need your BusinessAccount card on checking in.
Yes. However if you are booking for a large group please first contact BusinessAccount on 0845 603 2513 to discuss your requirements and any additional credit that may be needed.
Yes. However, if you are planning a large meeting or conference, please first contact BusinessAccount on 0845 603 2513 to discuss your requirements and any additional credit that may be needed.
Please notify BusinessAccount immediately on 0845 603 2513. Any loss or theft should be confirmed in writing either via the website or by writing to BusinessAccount at IHG BusinessAccount, ATOS Worldline, Walsal Road, Cannock, Staffordshire, WS11 0JA.
Statements and Payment
Can I use my BusinessAccount Statement for VAT reclaim?
Why is a credit card payment option available via the website if I can only pay by direct debit card?
How do I query a room invoice at check-out?
What do I do if I have a query about my statement?
No. At check-out guests will receive a room invoice that they must sign, which details what will be charged to the account. This invoice can then be used by the company’s accounts department to reclaim the VAT. The monthly statement alone cannot be used for the VAT reclaim.
The credit card payment option is available for use if a direct debit fails for any reason. Account holders will be able to settle their accounts via an online payment to avoid any issues with card acceptance.
In the event of a hotel error at check-out the process is as the same as for any other credit or charge card. You should query the room invoice and in the case of error, the amount should be credited as normal before the card transaction is processed.
You can query a transaction on your statement at any time during the six months following the issue of the statement. Please contact the BusinessAccount help desk with your query. If it relates to a transaction that you wish to ‘charge back’, you will be asked to give details of the transaction and why it is being queried. BusinessAccount will do the rest for you, and if a credit is due it will show on your next statement.
Online Account Management
Can I get management information reports?
Can I view my statement online?
What do I do if I have lost my login details?
Yes, you can request two reports to be emailed to you from the website:
- Cardholder Spend Analysis – shows you the amount spent by hotel, within a specified period of time, at cardholder level. It also provides an average transaction value. The report is available on a monthly basis and shows the spend analysis for the current month.
- Statement Analysis – provides an overview of each statement value, date and payment type on a monthly basis. The report shows a rolling 12-month overview of summary statement data.
Yes, you can view your statement at businessaccount.ihg.com. You will need your password and username to log in. You can view your company’s statements for the current month and the previous 12 months. You can also see transactions that have been processed but not yet billed and which are due to appear on next month’s statement.
If you have lost any of your login details email us at businessaccount@ichotelsgroup.com, and we will arrange for a new login to be set up.
Applying for BusinessAccount
How do I apply for BusinessAccount?
How do I apply for additional BusinessAccount cards?
How do I query a room invoice at check-out?
How long does it take for my card to arrive?
What happens if my application for BusinessAccount is unsuccessful?
You can apply for BusinessAccount using our simple online form. Apply online now
. Or you can request an application form from your local IHG hotel.
Simply login to your account online, go to manage my account and make your request. Alternatively contact us on 0845 603 2513.
You will need to log-in and select the Manage my Account option.
You will receive your card within five days of your application being received by us, provided you’ve been cleared for credit. You will not be credit-checked for additional cards if you are already a BusinessAccount holder.
If your company does not meet the initial credit scoring criteria, we may be able to offer you a pre-paid BusinessAccount card instead. This means you pre-pay an amount on the card, in advance of using it. You then ‘draw down’ against this pre-paid amount.
InterContinental Hotel Group Rewards
Can I still get Priority Club® Rewards points if I pay with BusinessAccount?
Can I earn BusinessClub points if I book using BusinessAccount?
Yes. Just provide your Priority Club® number during your stay and you can claim your Priority Club® points.
Yes. Simply log your booking in the usual way and you will earn points.
Calls to 0871 numbers, when dialed from the UK, cost 10p per minute. Standard network rates apply. Calls from mobiles will be higher.
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