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FAQs

If you can’t find the answers you need here, contact us at the Priority Club Service Centre we’re always happy to help.



Do you have a list of all participating hotels where I can earn points?
Which shops can I collect points at?
When can I expect to see my stay on my Priority Club Rewards account?
How can I log in to my account online?
Forgotten your PIN?
No email address on file?
How do I get a PIN?
Can I earn points and miles at the same time?
How do I register for Priority Club promotions?
What do I have to do to redeem a HERTZ rental certificate?
How can I purchase or transfer Priority Club Rewards points?
How can I add my Priority Club Rewards number to an existing reservation?



Do you have a list of all participating hotels where I can earn points?
Yes you’ll find every hotel you can earn points at here with directions if available.


Which shops can I collect points at?
Details of where you can earn points can be found on our website.


When can I expect to see my stay on my Priority Club Rewards account?
A stay takes five to seven days from the date of check-out to post on your Priority Club Rewards account. You can review this information online by logging into your account, or by contacting the Priority Club Rewards Service Centre.


How can I log in to my account online?
All you need to do this is your Priority Club Rewards number (the long number across your card) and your four-digit PIN number. Click here to begin.


Forgotten your PIN?
Don’t worry, we can send your PIN to the email address we have on file for you. Click here and enter the email address that is linked to your Priority Club Rewards account, if you need to change your mailing address there is a link to do this here as well.


No email address on file?
If you’d like us to have your email address, so we can send you special offers and exclusive promotions, simply call the Priority Club Rewards Service Centre and speak to one of our account managers who will be happy to help.


How do I get a PIN?
If you haven’t got a PIN yet just Click here to create one so you can log on to your account online.


Can I earn points and miles at the same time?
You can earn both, but not at the same time unfortunately. Your Priority Club Rewards account must reflect either a point earning preference or a mileage earning preference at any one time. But you can switch from one to the other by clicking here.
NOTE: On rare occasions, there are Priority Club Rewards promotions that offer points only, so if you are a mileage earner you will earn points on these offers. This information will be clearly displayed in the promotion details.


How do I register for Priority Club promotions?
Most of our exclusive promotions require advance registration. Depending on the offer this can be done through the Offers Page, using the designated web address provided on the offer, or with the assistance of the Priority Club Rewards Service Centre.


What do I have to do to redeem a HERTZ rental certificate?
It’s quite simple:


  1. Contact the Priority Club Rewards Service Centre to redeem your Priority Club points for a certificate which will need to be presented at the time of rental you’ll also receive an “IT number” to give Hertz when reserving your car.
  2. Call Hertz and provide the “IT number” when checking availability and making a reservation – present your certificate at the time of check in at Hertz.

NOTE: Please allow 14 business days for delivery of certificates. Certificate will be required upon check in at Hertz. For all the details on Hertz certificates, click here.


How can I purchase or transfer Priority Club Rewards points?
To complete a point purchase or point transfer, please visit either our online point purchase or point transfer page. For costs, increments amounts, and additional terms and conditions, click here. For additional assistance, you may want to call the Priority Club Rewards Service Centre, they’ll be happy to help.


How can I add my Priority Club Rewards number to an existing reservation?
All you need to do is view your existing reservation online and click on the "Add A Priority Club Number" link near your name. If you want to do this over the phone call Priority Club Rewards Service Centre, they’ll be happy to help.







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