| You must have a valid IHG confirmation number before filing a claim online or calling to file a claim.
Online process:
File a Best Price Guarantee claim form online or send an email to bestpriceguarantee@ihg.com.
Alternatively:
You may also choose to contact the IHG Best Price Guarantee Support Desk directly during the hours of operation listed below.
From U.S. and Canada
An English speaking agent can be reached at:
● 1-800-447-2981 (Toll Free)
● +1-801-401-5206 (Not Toll Free)
Available 24 hours a day.
From Europe, Middle East and Africa
An English speaking agent can be reached at:
● +44 871 942 9115
Available 24 hours a day.
From Asia Pacific including Australia, New Zealand & South Pacific
An English speaking agent can be reached at:
+632 857 8765 (Not Toll Free)
Available 24 hours a day.
A Japanese speaking agent can be reached at: +81 3 6230 4811
Hours of Operation: Japan Time 9:30 to 17:00 (except Saturdays, Sundays and Public Holidays)
A Korean speaking agent can be reached at: +81 3 6230 3714
Hours of Operation: Japan Time 9:30 to 17:00 (except Saturdays, Sundays and Public Holidays)
A Mandarin or Cantonese speaking agent can be reached at: +86 20 3419 8272
Hours of operation: Hong Kong Time: 9:00 to 18:00 (except Saturdays, Sundays and Public Holidays) |
