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Lowest Internet Rate Guarantee Frequently Asked Questions | | "What are the requirements for claiming the Lowest Internet Rate Guarantee?"
| - The Lowest Internet Rate Guarantee Desk of IHG must be contacted in the required manner within 24 hours of booking.
- The new lower rate must be for same hotel, on the same terms, for any of the same dates, for the same accommodations, for the same number of guests, and must be publicly available for booking.
| | "If I am able to find a lower rate, how do I contact IHG?" | - Call the applicable telephone number to speak with a Lowest Internet Rate Guarantee agent.
| | "What is the turnaround time for adjusting my rate?"
| - The Lowest Internet Rate Guarantee agent will email or call you with your new rate and confirmation number within eight hours.
| | "What about outside normal business hours?"
| - Send an email to lowrateguarantee@ichotelsgroup.com and be sure to include the following information: IHG HOLIDEX® confirmation number, full name on the reservation, arrival date, hotel name, number of nights, room type, number of guests, any special terms, IHG web site rate ($), lower rate and the web site address where it was found, date(s) to which lower rate applies, email address, and daytime and evening phone numbers. You will receive a response within eight business hours.
| | "Are Priority Club points awarded for bookings that qualify for the Lowest Internet Rate Guarantee?"
| - Yes. Priority Club points will be awarded to Priority Club Rewards members, based on the rate actually paid at check-out. Points are not awarded if the reservation is canceled.
| | "Can I book any rate available on an IHG web site and claim the Lowest Internet Rate Guarantee?"
| - In order to qualify for the Lowest Internet Rate Guarantee you must book the "Best Available" rate on this web site.
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