|
Q: Do the water slides and any special rides have posted height restrictions?
A: The following restriction is posted at the pool entrance as part of Slide Rules:
You must be 42” tall or able to swim one pool length, as confirmed by the lifeguard.
Q: Are there appropriate activities for children of all ages?
A: Yes. Younger children will enjoy the Zero Depth Entry Activity Pool and the older kids will love the slides.
Note: Children under the age of 12 must be accompanied by a parent or guardian while in the waterpark.
Q: Are lifeguards present at The Great Serengeti Waterpark?
A: Yes, at all times during waterpark operating hours.
Q: How large is The Great Serengeti Waterpark facility?
A: The entire waterpark is approximately 14,000 square feet in size.
Q: Are there food and beverage concessions in The Great Serengeti Waterpark?
A: No, Guest can purchase food & beverage” to go” from 43rd Street Pub & Grill, which is located inside the hotel on lobby level. .
Q: Can I bring my own food or beverages into The Great Serengeti Waterpark?
A: Outside food and beverages are not permitted in the Waterpark.
Q: Are group rates available?
A: Yes, please contact the hotel and ask for the Sales Office to obtain availability and information.
Q: Are children in standard diapers permitted in The Great Serengeti Waterpark?
A: Children who are not potty trained are required to wear a swim diaper when going into the water. Standard diapers are not permitted in the water.
Q: What is the cancellation policy?
A: Your reservation is cancelable until 6pm local time the day of your arrival for weekdays and 12hours prior to your arrival on weekend (Friday & Saturday)
Q: Are changing areas and locker facilities available?
A: Guest may change in the bathrooms located in the Waterpark. Lockers are not available.
Q: Is the Great Serengeti Waterpark easily accessible from the hotel?
A: Yes, the waterpark is located inside the hotel.
Q: Is there a pool just for swimming that is separate from The Great Serengeti Waterpark?
A: No, this facility is waterpark only and guest who purchase the package or wristbands have access to it.
Q: What are the check-in and check-out times?
A: Check-in is 4:00 p.m. and check-out is 11:00 a.m. local time.
Q: Will I have access to The Great Serengeti Waterpark on the day of check-in, but prior to my check-in time?
A: Yes, access to the water park is begins at 1pm for guests who have a confirmed room reservation for that particular day.
Q: Will I have access to The Great Serengeti Waterpark on the day of check-out, after my check-out time?
A: Access to the Waterpark after check-out requires the purchase of public wristbands. Access based on availability.
Q: Are non-water related activities available in the Waterpark?
A: Yes. The Lion's Den arcade features a large selection of the latest video games, as well as interactive games for adults and children of all ages.
Q: What business services does the hotel offer?
A: For the business traveler, guest rooms feature a spacious work desk. Free high speed wireless internet is offered in all guest rooms and a Business Center equipped with computer.
Q: Is access to The Great Serengeti Waterpark included when I use Priority Club Rewards points for my stay?
A: No, access to the Waterpark is not included within the standard Priority Club point redemption amount required per night for a stay at this hotel.
|
