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Q: Do the water slides and any special rides have posted height restrictions?
A: Rules and size requirements are posted throughout the Waterpark.
Q: Are there appropriate activities for children of all ages?
A: The zero depth entry children’s play area is perfect for the little ones, while the older kids will enjoy slides and water basketball in the activity pool.
Note: children must be accompanied by a parent or guardian while in the Waterpark.
Q: Are lifeguards present at Mayan Adventure Waterpark?
A: Yes, at all times during Waterpark operating hours.
Q: How large is Mayan Adventure Waterpark facility?
A: The entire waterpark facility is approximately 26,000 square feet in size.
Q: Are there food and beverage concessions in Mayan Adventure Waterpark?
A: Yes, the Island Breeze Bar & Grill features fresh cooked food and drinks for all ages.
Q: Can I bring my own food or beverages into Mayan Adventure Waterpark?
A: Outside food and beverages are not permitted in the Waterpark.
Q: Are group rates available?
A: To book a group rate for a stay at the hotel, please contact the hotel sales office.
Q: Are children in standard diapers permitted in Mayan Adventure Waterpark?
A: Children who are not potty trained are required to wear a swim diaper when going into the water. Standard diapers are not permitted in the water.
Q: What is the cancellation policy?
A: Reservations are cancelable until 6:00 pm local time on day of arrival.
Q: Are changing areas and locker facilities available?
A: Yes, they are both available in the Waterpark.
Q: Is Mayan Adventure Waterpark easily accessible from the hotel?
A: Yes, the Waterpark is connected to the hotel at the back hallway.
Q: Is there a pool separate from Mayan Adventure Waterpark just for swimming located at the hotel?
A: No there is no pool that is separate from the Waterpark; however, the pool in the Waterpark is available to non-waterpark guests for certain periods of time. Please contact the hotel directly for pool hours.
Q: What are the check-in and check-out times?
A: Check-in is 4:00 pm and check-out is 11:00 am local time.
Q: Will I have access to Mayan Adventure Waterpark on the day of check-in, but prior to my check-in time?
A: The hotel is not able to allow early access to the Waterpark.
Q: Will I have access to Mayan Adventure Waterpark on the day of check-out, after my check-out time?
A: Based on Waterpark hours and availability, guests may have access until 3:00 pm on day of check-out.
Q: Are non-water related activities available in the Waterpark?
A: Yes, there is an arcade with games that award points for redemption prizes.
Q: What business services does the hotel offer?
A: The hotel offers free high speed internet in every guest room, an onsite business center with computer, free high speed internet, printer, and fax machine access.
Q: Is access to the Mayan Adventure Waterpark included when I use Priority Club Rewards points for my stay?
A: Please contact this hotel regarding using Priority Club points for your stay.
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