IHG Lowest Internet Rate Guarantee Support Desk

You must have a valid IHG confirmation number before filling out our Lowest Internet Rate Guarantee Form or calling to file a claim.

Online process:
Click here to file a claim or send an email to lowrateguarantee@ichotelsgroup.com

Alternatively:
You may also choose to contact the IHG Lowest Internet Rate Guarantee Support Desk directly.


From U.S. and Canada
An English speaking agent can be reached at:

● 1-800-447-2981 (Toll Free)
● +1-801-401-5206 (Not Toll Free)

Hours of operation: US Eastern Daylight Time: 9 am and 9 pm


From Europe, Middle East and Africa
An English speaking agent can be reached at:

● +44 870 400 9115 (Not Toll Free)

Hours of operation: UK (GMT) Time: 2 pm and 2 am.


From Asia Pacific including Australia, New Zealand & South Pacific
An English speaking agent can be reached at:

● +632 857 8765 (Not Toll Free)

Hours of operation: Hong Kong Time: 9 pm and 9 am.

Or:

A Japanese speaking agent can be reached at: +81 3 3552 4180
A Korean speaking agent can be reached at: +81 3 3553 5570
A Mandarin or Cantonese speaking agent can be reached at: +86 20 3419 8288

Hours of operation: Hong Kong Time: 9 am and 5 pm