| You must have a valid IHG confirmation number before filling out our Lowest Internet Rate Guarantee Form or calling to file a claim.
Online process:
Click here to file a claim or send an email to lowrateguarantee@ichotelsgroup.com
Alternatively:
You may also choose to contact the IHG Lowest Internet Rate Guarantee Support Desk directly.
From U.S. and Canada
An English speaking agent can be reached at:
● 1-800-447-2981 (Toll Free)
● +1-801-401-5206 (Not Toll Free)
Hours of operation: US Eastern Daylight Time: 9 am and 9 pm
From Europe, Middle East and Africa
An English speaking agent can be reached at:
● +44 870 400 9115 (Not Toll Free)
Hours of operation: UK (GMT) Time: 2 pm and 2 am.
From Asia Pacific including Australia, New Zealand & South Pacific
An English speaking agent can be reached at:
● +632 857 8765 (Not Toll Free)
Hours of operation: Hong Kong Time: 9 pm and 9 am.
Or:
A Japanese speaking agent can be reached at: +81 3 3552 4180
A Korean speaking agent can be reached at: +81 3 3553 5570
A Mandarin or Cantonese speaking agent can be reached at: +86 20 3419 8288
Hours of operation: Hong Kong Time: 9 am and 5 pm
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