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LOWEST INTERNET RATE GUARANTEE TERMS AND CONDITIONS

  • The competing rate must also be for the same number of guests.
  • Booking must be made via the Best Available Rate search on any of the IHG web sites.
  • Guest must book the lowest available rate on the 'Best Available' rate search - for the type of accommodations sought - in order to qualify for the Lowest Internet Rate Guarantee.
  • The type of room for which the application of the Guarantee is sought must be the same type of room as booked on the IHG web site.
    • Example: A guest books a king bed with sofa bed room type on the IHG web site, but a lower rate is listed for a king bed room type only on the IHG web site. If the third party web site lists a lower rate for a 'Standard Room - One King or Two Double Beds' - the Guarantee does not apply.
  • Guest must have a confirmed reservation and a HOLIDEX® reservation system confirmation number.
  • Guarantee does not include web sites or rates where the hotel brand and specific hotel are not known until the booking is made.
  • For purposes of this guarantee, a package is defined as being an offer that bundles travel with hotel such as: airfare + hotel stay, hotel stay + car rental, or similar packages. Guarantee will not apply to the room component (if rate is published) of a package sold on another web site, and such rate may not be compared to the lowest room only rate on an IHG web site.
  • For purposes of this guarantee, room rates that include Food and Beverage items such as breakfast or dinner; room rates that include entertainment items such as tickets to a show or venue; and room rates that include free local calls will not be considered as packages. These inclusive rates may be compared to the lowest rate for the type of accommodations sought in the Best Available Rate search on an IHG web site. The guarantee will apply only if a lower rate is found.
    • Example: A guest books a rate including breakfast on the IHG web site and finds a lower rate including breakfast for the same type of accommodations on a third party web site, the guarantee applies.
  • Guarantee does not include rates that have been negotiated by the hotel with corporations, membership rates (e.g., AAA, Entertainment Card, Industry Rates), government rates, promotional rates or travel agency rates; only publicly available rates apply.
  • The number of Priority Club® points to be awarded to Priority Club Rewards members will be based on the rate actually paid by the guest at check-out.
  • Guarantee does not include Priority Club Award Nights booked through IHG web sites.
  • Only one 10% discount per night regardless of the number of lower rates found.
  • If a lower rate is found on a third party web site, but is lower due to the currency exchange rate and/or rounding applied on the third party web site, the Guarantee does not apply.

For purposes of this Guarantee, "rate" does not include any taxes (unless otherwise noted), tariffs or fees imposed by any governmental authority (e.g., federal, state or local) on either IHG or the guest for the duration of the guest's occupancy. Rates being compared to determine if Guarantee applies must both either be with taxes included, or without taxes included.




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