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FAQs



What is an Affiliate Program?
Why should I join?
Does it cost me anything to become an Affiliate?
Can a website outside the United States be an Affiliate?
I operate more than one website. Can I still be an Affiliate?
How do I sign up?
How does the program work?
Is my website eligible to become an Affiliate?
What are my responsibilities an as Affiliate?
I don't have a website. Can I still apply?
What if I operate more than one web site?
How do I change my account information?
Will becoming an Affiliate increase traffic to my site?
How do I create links?
Where should I place the links on my site?
How often should I update my links?
What is the Commission Structure?
Do you offer Return Days?
How much can I earn?
How do I know how much commission I've earned?
How often do I get paid?
Do I earn commissions on my own Hotel Bookings?
What about cancellations?
How can I monitor my sales?
Who processes orders and handles customer service?
How will you know that the orders came from my site?
How often can I run reports?



What is an Affiliate Program?


An Affiliate Program allows you to place links to our hotels on your web site. By placing these links on your website, visitors to your site have the opportunity to reserve our hotels through your link. If an IHG Hotel is reserved as a result of a visitor linking from your website directly to ours, we will pay you a commission of the consumed revenue when the visitor checks out of the property.

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Why should I join?


Affiliating with IHG will provide you with the ability to promote our brands and properties from your website at some of the most well known hotels in the world — all while earning commissions. We handle the entire reservation process including billing and customer service. All you do is promote our hotels on your website, generate bookings, then collect your commissions.

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Does it cost me anything to become an Affiliate?


No! It's absolutely free to join our Affiliate Program. There is no charge to apply and there is no minimum sales requirement.

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Can a web site outside the United States be an Affiliate?


Yes. We welcome Affiliates from anywhere in the world. IHG has the ability to pay out commissions to Affiliates in multiple different currencies (AUD, CAD, CHF, DKK, EUR, GBP, HKD, JPY, YEN, NOK, NZD, PHP, SAR, SEK, SGD, USD & ZAR).

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I operate more than one web site. Can I still be an Affiliate?


Yes. You can have multiple sites as an Affiliate. You can have one Affiliate account with us that will include all of your sites. You can track the progress of each of your sites separately and be paid with only one commission check.

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How do I sign up?


First, review the terms & conditions then complete the Affiliate Marketing Program application. After your application is submitted, we will contact you to let you know if you've been accepted as an Affiliate, and we will provide you with information on how to get started.

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How does the program work?


An Affiliate Program allows you to make money by referring customers to our website. You do this by placing links on your site. Every time you refer a customer to us and that customer reserves a hotel and stays, you earn a commission. It's that easy!

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Is my web site eligible to become an Affiliate?


IHG will be working with a limited number of high quality, professional sites targeting travel audiences. Anyone may submit an application, but we do reserve the right to refuse membership to a site or revoke a site's membership at any time if we deem that it contains objectionable material.

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What are my responsibilities an as Affiliate?


We will provide you with the tools and support you need to maximize sales through your site. You are responsible for implementing your affiliate links correctly and testing the links to make sure that bookings are tracked properly. You can not alter affiliate links by removing any parameters that are in your custom affiliate URLs.

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I don't have a web site. Can I still apply?


Unfortunately no. In order for us to accept you as an Affiliate, we must be able to view your web site.

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What if I operate more than one web site?


You can have multiple sites under one affiliate account. You can create links specifically for each site and generate separate reports for each site. You will receive one commission check for all sites.

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How do I change my account information?


Once you have been accepted as an Affiliate, you will be given access to www.cj.com. Your account information can be modified through www.cj.com.

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Will becoming an Affiliate increase traffic to my site?


Our Affiliate Program is a revenue-sharing program. It is not designed to help you increase traffic to your site; however, it enhances your site with content, so your user return rate may be higher.

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SETTING UP LINKS


How do I create links?

Once you have been accepted into the program we will send you instructions on how to log into your account and pull the html code in the Get Links section to implement onto your site.

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Where should I place the links on my site?


You should place links where they are easy for your site visitors to find, such as your homepage. Some areas you may want to place your links include your home page, your navigation bar, and any other traffic areas. If you place the links in an easily accessible location on your site, your visitors will be more likely to reserve a hotel room.

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How often should I update my links?


You should update links to our products frequently. We are constantly adding new promotions and hotels, so you should create new links that fit the interests of your visitors.

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TRACKING, PAYMENT, AND REPORTING


What is the Commission Structure?


You will earn 3% commission on consumed bookings that are generated from your website. A sale is considered consumed upon check out by the guest for the hotel stay booked through the IHG Affiliate Program.

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Do you offer Return Days?


We offer 30 return days (or look back period) for users that come through your site to research hotels, and then return directly to an IHG site to book within seven days of the original visit.

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How much can I earn?


We can't predict how much you will earn from our Affiliate Program because we don't know anything about your website or your visitors. However, there is no limit on how much you can earn if you are able to generate consumed hotel bookings from your website.

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How do I know how much commission I've earned?


Through www.cj.com, you can access reports, which are updated daily, that provide information on impressions, click throughs, consumed bookings, and commissions earned.

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How often do I get paid?


We will send you a check for a percentage of the sales you referred to our site every month.

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Do I earn commissions on my own Hotel Bookings?


Yes. When you reserve and stay at our hotel through a link on your web site, you earn the same commission on your stay that you would from a visitors stay.

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What about cancellations?


If a user cancels their reservation, or if credit card charges are reversed due to a dispute or credit card fraud, your account will be debited for any commission earned on that transaction.

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How can I monitor my sales?


You can monitor your sales by accessing reports on via our Affiliate Reporting Platform.

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Who processes orders and handles customer service?


We do all of that for the customers that you refer to our site. All you have to do is place links on your site. We do the rest!

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How will you know that the orders came from my site?


All links from your site to our site contain a unique identifier so that every time a user comes to us via your site, we know to credit you when a booking is made. This is only possible though, when you create all of your links. If you attempt to alter the code in any way, your tracking will be lost, resulting in lost commissions to you.

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How often can I run reports?


Reports are available 24 hours a day by logging into www.cj.com.

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